What If I Don't Like My Canvas? (30-Day Guarantee)
Our Promise Is Simple: You Get the Canvas You Approved
Here is the short version before you read anything else. If your Magtion canvas shows up and it is not right, we reprint it or refund you within 30 days of delivery. No restocking fee. No return shipping cost. You pay nothing extra to make it right. Ordering custom bird art online feels like a small gamble, so this article walks through exactly how the guarantee works, what it covers, and what it does not.
Quick background for anyone new here. Magtion makes custom bird canvases for US birders. You can pick from a library of 1,351 bird illustrations, or upload a photo you took of, say, a Painted Bunting at your feeder, and we turn it into a canvas. Prices run from $39 to $129 depending on size, and shipping is free anywhere in the United States.
What the 30-Day Guarantee Actually Covers
A guarantee is only as good as the list of things it protects you from, so here is ours, spelled out.
If the box arrives with the corner dented or the surface scuffed from shipping, that is on us. If the colors look off once the canvas is on your wall, maybe the Northern Cardinal reads more orange than red, we fix it. If the layout does not match the digital preview you signed off on, we fix it. And if the print simply disappoints you, even if nothing is technically wrong with it, we still fix it.
You do not need to build a case or prove a defect. Tell us what went wrong, and we reprint the piece. For newer birders, a quick note on terms: a "proof" or "preview" is the digital mockup we send you before anything goes to the printer. It shows the crop, colors, and layout of your final canvas. More on why that matters in a second.
Why We Can Afford to Offer This
Because nothing prints until you approve a preview. Every single order, whether it is a $39 12x12 canvas of a chickadee or a $129 large-format piece built from your own backyard warbler shot, goes through a preview approval step first.
That is also why reprints are rare. When you have already seen the exact crop and color of your piece on screen, the finished canvas rarely surprises anyone. The 30-day guarantee exists for the leftover cases: a forklift mishap in a shipping warehouse, a color shift between screen and canvas, a plain old miss. Those happen, and when they do, you are covered.
If you upload your own photo, a real human reviews it before production too. Blurry shot, low resolution, awkward wing position, we flag it before you spend money. Resolution, by the way, just means how many pixels your image has. More pixels means we can print bigger without the bird going soft and fuzzy.
How to Start a Replacement or Refund
The process takes about two minutes of your time.
Send us an email with two things: your order number and a photo of the issue. That is it. We reply within one business day. Once we confirm the problem, the replacement goes into production and ships to you at no charge. If you would rather have your money back than a new canvas, say so in the email and we process the refund instead.
One honest tip: snap the photo in normal daylight. It helps us see the real color and gets your replacement moving faster.
What Is Not Covered
Three things sit outside the guarantee, and they all come down to the same idea: these are wall conditions, not print defects.
First, damage that happens while hanging the piece, like a nail slip or a drop from the ladder. Second, changes you make to the art after ordering, such as deciding you want the bird on the left instead of the right once the canvas is already made. Third, natural wear over the years, meaning the slow fading or scuffing any wall art collects with time. The canvas itself left our shop exactly as you approved it, and the guarantee covers the printing and shipping, not what happens on your wall afterward.
Frequently Asked Questions
What if I am just unhappy with my canvas?
Reach out within 30 days of delivery. You choose a free replacement or a full refund. Either way, there is no restocking fee and no return shipping charge.
Do you check my photo before printing it?
Yes, every uploaded photo gets reviewed by a human before production. If the resolution is too low for the size you picked, or the bird is cut off, we tell you first and suggest a fix.
Turn your own bird photos into gallery canvas at Magtion — or explore the 1,351-species Life List canvas.
Start with a custom bird photo canvas.